Refund and Withdrawal Policy

This policy explains when money in your Danny Clans Media Limited Dashboard wallet can be returned to you, how, and how long it takes. It forms part of the Dashboard Terms of Service.

1. General Principles

Money in your wallet is yours until it is spent on a service or a fee. You may ask for the unspent balance back at any time. Every refund and withdrawal request is subject to verification, fraud review and compliance checks before it is paid.

A request may be made in the Dashboard, through DC Assistant, or by writing to support, by the owner or any member of your team. However it is made, the money is paid only as section 4 describes — never to an account or address given in a chat message or an email.

2. What Is Not Refundable

• Commission already charged on a completed top-up.
• An application fee for an application the Advertising Platform approved.
• The price of an advertising account already assigned to you.
• Advertising spend already consumed on any Advertising Platform — Meta (Facebook and Instagram), Google (Google Ads and Display & Video 360), TikTok, Taboola, Outbrain, Snapchat, Microsoft Advertising (Bing), MediaGo, NewsBreak or any other — including spend by campaigns created, activated or changed through the Dashboard or DC Assistant, and spend that continued because an automation rule, report or alert acted late or not at all.
• Bank, wire, intermediary, currency-conversion, card processing and network fees already incurred on the way in.

A fee held for an application that is refused, or a price held for a request that is refused or cancelled, is released back to your wallet in full.

3. Advertising Account Balances

Money already loaded onto an advertising account cannot be refunded directly. Stop all campaigns on the account, confirm that you have done so, and ask for the balance to be cleared back to your wallet. The amount returned is what the account actually holds when we act on the request, which may be less than the amount you asked for because spend continues while campaigns run. Once it is in your wallet it can be withdrawn under this policy.

If an Advertising Platform closes or restricts an account, the balance is returned to your wallet when and to the extent the platform releases it. A balance the platform withholds because of your advertising is lost, as the Terms of Service describe.

4. How Refunds Are Paid

• By the method the money arrived by, where possible.
• Card deposits are refunded to the card, through our card processor, within the period the processor allows; after that, by bank transfer.
• USDT deposits are refunded in USDT to the address they were sent from, after we have verified that you control that address. We cannot refund to an exchange deposit address, because the exchange may not credit it to you; in that case the refund is paid by bank transfer instead. The amount refunded is the US-dollar amount credited; we do not bear changes in the price of USDT.
• Otherwise, by bank transfer to the account named in your signed service agreement, which must be in the name of your business.

We may ask you to verify your identity, your ownership of the destination account or address, and the source of the original funds before paying. We may deduct any amount you owe us — a reversed card payment, a platform penalty caused by your advertising, a charge we incurred returning a refused payment.

5. Processing Times

Withdrawals are typically processed within 1–10 business days of the request being verified. The time depends on the payment method, banking delays, reconciliation with Advertising Platforms, and any compliance review. We will tell you if a request is going to take longer, and why.

6. Payment Fees

You are responsible for bank fees, wire fees, intermediary bank fees, currency-conversion fees, payment processor fees and network fees on a withdrawal. They may be deducted from the amount paid out.

7. Chargebacks

If a chargeback or payment dispute is raised on a deposit, your wallet may be frozen, your advertising accounts suspended and services terminated while it is resolved, and we reserve the right to recover any amount already spent together with the costs of doing so. Raising a chargeback on a payment you made, rather than contacting us, is a breach of the Terms of Service.

8. Fraud Prevention

We may reject, delay or cancel a refund or withdrawal where fraud, abuse, money laundering concerns, sanctions concerns or unauthorised payment activity are suspected — including a request made soon after a change of team members, of the linked Telegram account or of refund details — and we may report the matter to the authorities as the law requires.

9. Final Decisions

Decisions on refunds and withdrawals are made by a member of our staff under this policy and the Terms of Service. If you think a decision is wrong, write to help@dannyclans.com with the reference number and we will look again. Decisions are final once that review is complete.